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Our Customer Experience Design and Development Results
A key challenge inherent to designing and implementing new or improved Customer Experiences is creating an organization capable of delivering desired experiences on a consistent basis. As Lee Cockerell, former Executive Vice President of the Walt Disney World® Resort, says, “It’s not the magic that makes it work; it’s the way we work that makes it magic” (Creating Magic, Doubleday Business, 2008.)
Intentional Design Inc.’s approach to Customer Experience Design and Development combines the design of innovative, high value Customer Experiences with the development support required to align the organization with the efficient delivery of new experiences. Examples of our project experiences include:
- We enabled a $700 million manufacturing company to develop a bold new customer experience vision and supporting business processes, allowing them to be more competitive and grow their market share by 25% in a mature industry. Rethinking how the company delivered value together with its national dealer network to common end user customers was a critical part of the solution.
- We were the project leader of a multi-disciplinary team that enabled a group of 13 hospitals, serving a population of over six million customers with 18,000 employees, to reorient their business and operational focus around the patient and family journey through the system. A key focus of the project was on overcoming internal walls to create a common, system-wide focus on improving the Customer Experience.
- We helped a $1 billion national food service company rethink its end-to-end Employee Experience to ensure that employees nationwide were prepared to offer superior service to complement the distinctive products and environments offered by the company.
Have you defined your company’s Customer Experience and realigned your organization to create as much customer value as possible at the lowest achievable cost? Get started now by registering for a no-obligation, 100% satisfaction guaranteed personal seminar. See details below.
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Schedule a Personal, Online Seminar Today
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Schedule
a personal, online seminar with one of our Principals today. You will
receive a live, individual presentation and discussion via WebEx,
either 30 or 90 minutes in length. The seminar will be highly
interactive, allowing you to receive information, ask questions and
discuss how these concepts apply to your unique situation. Both visual
and audio information will be exchanged.
You
will attend the seminar over your own internet connection and access to
a toll-free telephone number (for US-based participants only.)
Clicking on the button to the right will take you to a calendar of
available seminar dates and times and allow you to confirm your
personal seminar today.
30-minute
QUICKSTART Seminars are generally scheduled every weekday from 9:00 AM
- 9:30 AM Pacific Standard Time. 90-minute Seminars are generally
scheduled every weekday from 10:30 AM - 12:00 PM Pacific Standard Time.
If you prefer a different schedule, please email us at
mydesignteam@intentionaldesign.com.
A fee of
$250 is charged for each 30-minute QUICKSTART Seminar, and a fee of
$750.00 is charged for each 90-minute Seminar. These fees can be fully
applied to any services purchased within 90 days after the seminar.
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